Device Errors Messages
Symptom: M Signal Error
Device Shows “M Signal Error” on screen Check the antenna Check the signal strength on the far right hand side of the screen. It will display a number between 8 and 30. Above 15 is preferable for reliability. Below 12 the meter could start losing ...
Symptom: FTP6 ERROR
Device shows “FTP6” on the screen This is typically shown when the data on the sim card has been depleted. If within South Africa, contact the network service provider, and confirm that the sim is active and has data available. If additional data is ...
Symptom: No Communication Error
Shows “No Communication Error” on Screen This is an error with a wide range of possible issues. The basic issue is that the meter is not able to connect to the network. Multiple checks need to be done. Follow the following steps, taking the next only ...
Symptom: Sim Config Error
Device Shows “Sim Config Error” on screen Ensure the sim card is present and installed correctly Manually reset the meter If the issue persists, check with the network provider that the sim is active and has data available, and advise further based ...
Symptom: Signal Down
Device Shows “Signal Down” on screen Check the antenna Check the signal strength on the far right hand side of the screen. It will display a number between 8 and 30. Above 15 is preferable for reliability. Below 12 the meter could start losing ...
Symptom: Startup 0 Error
The device Shows “Startup 0” on the screen A manual reset is required. If the start-up process does not run, and it goes straight to Startup 0, then the meter requires reprogramming or replacement. If the startup process runs, and it comes back ...
Symptom: FTP4, BUT File Size reads 0000
Device Shows “FTP4” on screen (Which means it is connected to the FTP server and should be publishing data), but the file size reads 0000 on the device screen A manual reset is required: Ensure the PM number shown during the start-up process matches ...
Symptom: AT&F Error
The device shows “AT&F Error”on the screen Replace the sim card with a unit that has been tested and is confirmed working and reset the meter. If the issue persists, the hardware on the meter has been damaged and requires replacement.
Symptom: Device not Powering up
The device has been energised, but the LCD screen and all indicator lights are dead. Below are the steps that should be followed by qualified electrical personnel in order to test and potentially resolve. Test the voltage on the incoming and supply ...
Symptom: M Operator Error
Shows “M Operator Error” on the screen This is typically shown when the modem cannot connect to the network. This can mean that there is either no signal or that the data has been depleted. Check the antenna Check the signal strength on the far ...
Symptom: M Start Error
Device Shows “M Start Error” on screen This indicates that the modem is not able to start up. This is generally caused by the connector at the bottom of the top green PCB being slightly disconnected. Pull the fuses that supply voltage to the meter. ...