Symptom: Sim Config Error

Symptom: Sim Config Error

  1. Device Shows “Sim Config Error” on screen
  1. Ensure the sim card is present and installed correctly 
  2. Manually reset the meter 
  3. If the issue persists, 
  1. check with the network provider that the sim is active and has data available, and advise further based on the outcome. 
  1. For users outside of South Africa, the client needs to:
  1. Ensure the sim card is active
  2. Ensure it has data available
  3. Test the sim in another device if possible
  4. Talk to the network provider to assist with troubleshooting
  5. If the issue cannot be resolved, the meter may be defective and require replacement.  


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