General
Data Transfer & Storage
When a device is replaced, the new device is connected to all historic data. All measured data will therefore still be available after the meter replacement has been done. Data lost during the period that the device was offline will not be ...
Technological Obsolescence
Devices that were manufactured between 2009 and 2012 are no longer viable for repairs. Any hardware issues arising on these devices will require replacement of that device. 2G Network Sunset: 2G networks are being phased out in many countries. ...
Cost Responsibility of Hardware Fault Finding, Repairs & Replacements
Cost Responsibility of Hardware Fault-Finding, Repairs & Replacements: Device Repairs & Replacements All on site device inspections, device removals, device re-installations, and courier costs will be borne by the customer, irrespective of warranty ...
Warranty
Warranty: All measurement hardware carries a 24-month manufacturing defect, carry-in warranty. Carry-in refers to the fact that the customer is required to send in their suspected faulty hardware to our head office in Durbanville, Cape Town for ...
Purpose & Scope
This document outlines the procedures and guidelines for the troubleshooting of Augos measurement hardware. The purpose of this guide is to establish clear guidelines and procedures for managing the support of the devices, ensuring reliable ...