Cost Responsibility of Hardware Fault Finding, Repairs & Replacements

Cost Responsibility of Hardware Fault Finding, Repairs & Replacements

Cost Responsibility of Hardware Fault-Finding, Repairs & Replacements: Device Repairs & Replacements 

  1. All on site device inspections, device removals, device re-installations, and courier costs will be borne by the customer, irrespective of warranty or service agreement periods.
  2. Devices that fall within the 24-month warranty period, that have been tested and found to have manufacturing defects will be repaired or replaced without costs to the customer. 
  3. Devices that are no longer covered by the 24-month warranty period will be tested, and the client will be quoted for the required repairs, or replacement.
  4. Where tested hardware is found to have sustained non-manufacturing related damage, Augos will quote on the required repairs, or replacement if repair is not feasible, irrespective of the warranty period. 


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