Technological Obsolescence
- Devices that were manufactured between 2009 and 2012 are no longer viable for repairs. Any hardware issues arising on these devices will require replacement of that device.
- 2G Network Sunset:
- 2G networks are being phased out in many countries.
- Devices that were manufactured between 2009 and April 2022 rely on the 2G network in order to publish measurement data to the Augos servers.
- Devices affected by the loss of 2G network can be sent in to our head office in Durbanville, Cape Town. Augos will replace the required modem at a nominal fee to the customer.
- Device removal, re-installation and courier costs will be borne by the customer.
- Devices manufactured from April 2022 have been fitted with 4G modems.