Related Articles
Hardware Replacement Policy
PURPOSE: This hardware replacement Policy outlines the procedures and guidelines for the replacement of Augos measurement hardware. The purpose of this hardware replacement policy is to establish clear guidelines and procedures for managing the ...
Symptom: FTP6 ERROR
Device shows “FTP6” on the screen This is typically shown when the data on the sim card has been depleted. If within South Africa, contact the network service provider, and confirm that the sim is active and has data available. If additional data is ...
Factors that could necessitate verification
Excessive Billing variances against recorded meter data. 3rd Party metering or Logging discrepancies on the same measurement points. Energy Performance Certification Requirements. Audit Requirements..
Symptom: Sim Config Error
Device Shows “Sim Config Error” on screen Ensure the sim card is present and installed correctly Manually reset the meter If the issue persists, check with the network provider that the sim is active and has data available, and advise further based ...
Meter Verification Procedure
A reasonable investigation and justification should be made for the verification of a device. On request, an Augos support representative will do a thorough remote investigation to confirm what further action is required This includes: 3 months Bill ...