This document outlines the procedures and guidelines for the troubleshooting of Augos measurement hardware. The purpose of this guide is to establish clear guidelines and procedures for managing the support of the devices, ensuring reliable measurement, data integrity and minimal downtime.

SCOPE:

This policy applies to all electricity measurement hardware that was manufactured from 2013, and is owned, operated, or maintained by Augos, under our standard service agreement.
The majority of electricity meters currently installed in the field are the Power Messenger - 3 Phase smart meter with cellular modem. Some errors will only be applicable to these devises and will be annotated with "*PM Only" to indicate this. 

Devices included under this policy are: 

1. Power Messenger - 3 Phase smart meter with cellular modem
2. Single Phase kWh meter - LoRa or NB-IoT Communication
3. Three Phase kWh meter - LoRa or NB-IoT Communication
4. Three Phase kWh/kVA meter - LoRa or NB-IoT Communication
5. LoRa Base Station 
6. Sigfox, LoRa or NB-IoT Sensor.