Related Articles
Factors that could cause measurement or billing inaccuracy
Each Augos electricity meter is manufactured and tested to the required standards. Although we test the accuracy of all devices, on-site installations introduce multiple factors that could affect the accuracy of the end readings. Factors that could ...
Meter Verification Procedure
A reasonable investigation and justification should be made for the verification of a device. On request, an Augos support representative will do a thorough remote investigation to confirm what further action is required This includes: 3 months Bill ...
Phase Rotation
Phase rotation, or mismatch of voltage and amperage measurement, is a problem that occurs when the source of the voltage connections on the meter is different from the source of the amperage connections. Example, voltage measurement order is Red | ...
Fault Finding & Resolution Procedure
Hardware Fault-Finding & Resolution Procedure: When a hardware issue is suspected, the following procedure should be followed: Device Assessment: Augos support staff should first remotely assess the device and exhaust all potential remote resolution ...
Symptom: No Communication Error
Shows “No Communication Error” on Screen This is an error with a wide range of possible issues. The basic issue is that the meter is not able to connect to the network. Multiple checks need to be done. Follow the following steps, taking the next only ...